Thinking about pausing or permanently ending your HelloFresh meal kit deliveries? Whether you’re looking to manage your budget, adjust your meal planning needs, or simply want to take a break, understanding How To Cancel Hellofresh is essential.
This guide provides you with clear, step-by-step instructions on how to cancel your HelloFresh subscription in the United States. We’ll cover methods for both desktop users and those using the HelloFresh mobile app, ensuring a smooth and hassle-free cancellation process.
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Cancelling HelloFresh: Quick Steps for Desktop and App
Want to quickly cancel your HelloFresh deliveries? Here’s a brief overview of the cancellation steps for both the HelloFresh app and the desktop website.
How to cancel HelloFresh on the mobile app (Android & iPhone):
- Launch the HelloFresh app on your smartphone and log in.
- Navigate to ‘Account settings’.
- Select either ‘Plan settings’ or ‘Subscription details’.
- Tap on ‘Manage subscription’ or ‘Cancel plan’.
- Confirm your cancellation by tapping ‘Yes’ or ‘Confirm’.
- Look for a confirmation email from HelloFresh in your inbox.
How to cancel HelloFresh on desktop:
- Visit HelloFresh.com and sign in to your account.
- Click on your name, usually located at the top right, then go to ‘Settings’.
- Identify the subscription you wish to cancel.
- Click on ‘Cancel my subscription’.
- Wait for an email confirmation of your cancellation from HelloFresh.
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Step-by-Step Guide: How to Cancel HelloFresh Using the App (iOS & Android)
For users who prefer managing their subscriptions on their phones, the HelloFresh app offers a convenient way to cancel your HelloFresh subscription. Here’s a more detailed walkthrough:
Step 1: Open and Log into the HelloFresh App
Start by opening the HelloFresh app on your iPhone or Android device. Ensure you are logged into your account. If you’re not already logged in, enter your username and password to proceed.
Step 2: Access ‘Account Settings’
Once logged in, find and tap on the ‘Account settings’ section within the app. This section is your control center for managing your HelloFresh account preferences and subscription details.
Step 3: Locate ‘Plan Settings’ or ‘Subscription Details’
In ‘Account settings’, look for either ‘Plan settings’ or ‘Subscription details’. The exact wording may slightly vary depending on your app version, but it’s typically found near the bottom of the screen. Tap on the relevant option to proceed with the HelloFresh cancellation.
Step 4: Initiate Cancellation – ‘Manage subscription’ or ‘Cancel plan’
Within ‘Plan settings’ or ‘Subscription details’, you will find an option to either ‘Manage subscription’ or ‘Cancel plan’. Select the appropriate button to begin the cancellation process for your HelloFresh meal delivery service.
Step 5: Confirm Your Decision to Cancel HelloFresh
At this stage, you’ll be asked to confirm your cancellation. Before proceeding, ensure you are certain about cancelling your HelloFresh subscription. Tap ‘Yes’ or ‘Confirm’ to finalize your request. You might also be prompted to provide a reason for cancellation. You can select from the given options or choose ‘Other’ to input your own reason. This feedback helps HelloFresh understand customer needs and improve their service.
Step 6: Check for Your Cancellation Confirmation Email
After confirming, HelloFresh will send a cancellation confirmation email to the email address associated with your account. Keep this email for your records as proof of cancellation.
Step-by-Step Guide: How to Cancel HelloFresh on Desktop
If you prefer using a computer, cancelling your HelloFresh subscription via their website is straightforward. Follow these steps:
Step 1: Go to HelloFresh Website and Sign In
Navigate to HelloFresh.com and log in to your account using your credentials.
Step 2: Go to ‘Settings’ via Your Name
Once logged in, you should see your name displayed at the top of the page, usually on the right side. Click on your name, and from the dropdown menu, select ‘Settings’. This will take you to your account settings page where you can manage your subscription.
Step 3: Choose the Subscription to Cancel
If you have multiple subscriptions with HelloFresh, they will be listed, often indicated by green tabs. Select the specific subscription you wish to cancel. This is particularly important if you only want to cancel one of your HelloFresh plans.
Step 4: Click ‘Cancel My Subscription’ to Cancel HelloFresh
After selecting the correct subscription, find and click the ‘Cancel my subscription’ button. A final screen will appear, confirming ‘Your subscription is now deactivated’. Click ‘Close’ on this screen to complete the HelloFresh cancellation process.
Step 5: Await Your Email Confirmation
Following the desktop cancellation, HelloFresh will send a confirmation email to your registered email address. As with app cancellations, it’s wise to save this email for future reference.
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Frequently Asked Questions About HelloFresh Cancellation
Here are some common questions users have about cancelling their HelloFresh subscription:
Can I Cancel My HelloFresh Subscription at Any Time?
Yes, you can cancel your HelloFresh subscription at any time. However, it’s crucial to be aware of delivery deadlines. HelloFresh requires cancellations to be made before 11:59 PM PST five days prior to your next scheduled delivery. Failing to cancel before this cutoff means you will still receive and be charged for the upcoming box.
What Happens After I Cancel My HelloFresh Subscription?
Upon cancelling your HelloFresh subscription, you will immediately receive a confirmation email, and future deliveries will be stopped. If you cancel after the cutoff for an upcoming delivery, you will still receive that delivery as it has already been processed. You will also be charged for this final delivery.
Is it Possible to Rejoin HelloFresh After Cancellation?
Yes, rejoining HelloFresh after cancelling is easy. If you decide to restart your subscription, simply log back into your account and look for options to reactivate it. Alternatively, you can reach out to HelloFresh customer service for assistance in restarting your subscription.
Am I Eligible for a Refund After Cancelling HelloFresh?
Generally, refunds are not provided when you cancel a HelloFresh subscription. A notable exception is if you cancel immediately after signing up, before your first box is processed and before the delivery deadline. In such cases, you might be eligible for a full refund.
How Long Does a HelloFresh Refund Take?
If you are entitled to a refund, you will need to contact HelloFresh customer support to determine the processing time and method of payment. Refund processing times can vary.
That concludes our comprehensive guide on how to cancel a HelloFresh subscription. Whether you choose to cancel via the mobile app or desktop, the process is designed to be user-friendly. By following these steps, you can confidently manage your HelloFresh subscription according to your needs.
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Please refer to the Terms of Use and product availability for your region or visit Wise fees and pricing for the most up to date pricing and fee information.
This article is intended for informational purposes only and does not constitute financial or professional advice. Always consult with a financial advisor for personal financial guidance.
